POLICIES

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All the items you see here are handmade and one of a kind.  StormFlight Designs is operated solely by me, Sta-C Peterson.  I am the designer and the manufacturer of each item.  It is my ultimate goal that you will love and enjoy your new jewelry.

ORDERS & RETURNS:

Your satisfaction is of utmost importance to me. If you are not completely happy for any reason, please contact me within seven days of receipt. You can email me by clicking on the 'contact' link so can discuss the situation and make arrangements for a refund or an exchange.

 

Refunds will be less the original shipping costs. You will be responsible for return shipping charges (with delivery confirmation.) You must return the item in new and unused condition. 

 

Custom orders cannot be returned unless there is a defect in materials or workmanship.  In the unlikely event of a material or workmanship issue, I will work with you to resolve it.  Please be sure of the sizing when placing your order.  Once a piece has been completed it often cannot be altered without damage to the stones  and/or other detail work.  

 

Feel free to ask any questions before purchasing, I am always happy to chat about my work!

PAYMENT AND SHIPPING:

 

Jewelry I create for you will take  a few weeks before delivery.  We will discuss this at time of order.  If there is any delay due to circumstances outside of my control I will contact you immediately.   Feel free to contact me any time regarding the status of your order.    

 

Custom Orders require a 50% deposit before I begin creating the piece.  The remaining 50% will be due upon completion. Contact me regarding custom orders and we will discuss timeline, shipping and other details.

 

Shipping in the US is via USPS First Class Mail or Prioirity Mail.  All items sent outside of the United States cannot be tracked once it leaves the US. and I cannot be responsible for any packages which are not received. Once it leaves my studio it is out of my control.  If you desire faster shipping, please contact me before ordering so we can discuss shipping options.

 

Each order will be nicely gift boxed-ready for giving or keeping for yourself.  I ship in boxes or cushioned mailing envelopes to protect your purchase.

 

PRIVACY:

 

STORMFLIGHT DESIGNS will never share your information with any third party.  I respect your privacy and use this information only to process your order.  Paypal is a secure and encrypted payment provider..

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